Public Transport Committee Agenda

NOTICE IS GIVEN that the next meeting of the Public Transport Committee will be held in Bay of Plenty Regional Council Chambers, Regional House, 1 Elizabeth Street, Tauranga on:

Tuesday 12 September 2023 COMMENCING AT 9.30 am

This meeting will be livestreamed and recorded.

The Public section of this meeting will be livestreamed and recorded and uploaded to Bay of Plenty Regional Council’s website.  Further details on this can be found after the Terms of Reference within the Agenda. Bay of Plenty Regional Council - YouTube

 

Fiona McTavish

Chief Executive, Bay of Plenty Regional Council Toi Moana

4 September 2023

 


Public Transport Committee

Membership

Chairperson

Cr Andrew von Dadelszen

Deputy Chairperson

Cr Lyall Thurston

Members  

Cr Malcolm Campbell

Cr Jane Nees

Cr Ken Shirley

Cr Paula Thompson

External Members

Two Tauranga City Council representatives

 

 

One representative each:

Rotorua Lakes Council

 

Western Bay of Plenty District Council

 

 

Whakatāne District Council

 

All of whom are voting members.

 

One Waka Kotahi NZTA non-voting representative

 

Commissioner Stephen Selwood

Commissioner Bill Wasley

 

 

 

Cr Conan O’Brien

Mayor Tania Tapsell (Alternate)

 

 

 

Mayor James Denyer

Deputy Mayor John Scrimgeour (Alternate)

 

Cr Andrew Iles

Cr Gavin Dennis (Alternate)

 

 

 

Jessica Andrew

Sarah Roberts (Alternate)

Ex Officio

Chairman Doug Leeder

Quorum

Six members, consisting of more than half the number of voting members of which four must be BOPRC members

Meeting frequency

Quarterly

Purpose

Set the strategic and operational direction for approved Regional Council public transport policy and strategy, and monitor how it is implemented.

Role

·            Prepare and review the Bay of Plenty Regional Public Transport Plan.

·            Implement, monitor and review operational public transport policy and plans.

·            Implement, monitor and review the Western Bay of Plenty Public Transport Implementation Plan.

·            Advocate for public transport with NZTA, territorial authorities and central government.

·            Set and monitor targets for public transport in the region.

·            Receive reporting on the performance of the Passenger Transport Activity.

·            In coordination with the work programme of the Regional Transport Committee, guide and review the public transport components of the Regional Land Transport Plan (RLTP) and make recommendations to Regional Transport Committee for incorporation into the RLTP.

Power to Act

To make all decisions necessary to fulfil the role and scope of the committee subject to the limitations imposed.

Power to Recommend

To Council and/or any standing committee as it deems appropriate.

The Public Transport Committee reports to the Regional Council.


 

Recording of Meetings

Please note the Public section of this meeting is being recorded and streamed live on Bay of Plenty Regional Council’s website in accordance with Council's Live Streaming and Recording of Meetings Protocols which can be viewed on Council’s website. The recording will be archived and made publicly available on Council's website within two working days after the meeting on www.boprc.govt.nz for a period of three years (or as otherwise agreed to by Council).

All care is taken to maintain your privacy; however, as a visitor in the public gallery or as a participant at the meeting, your presence may be recorded. By remaining in the public gallery, it is understood your consent is given if your image is inadvertently broadcast.

Opinions expressed or statements made by individual persons during a meeting are not the opinions or statements of the Bay of Plenty Regional Council. Council accepts no liability for any opinions or statements made during a meeting.

 


Bay of Plenty Regional Council - Toi Moana

Governance Commitment

mō te taiao, mō ngā tāngata - our environment and our people go hand-in-hand.

 

 

We provide excellent governance when, individually and collectively, we:

·        Trust and respect each other

·        Stay strategic and focused

·        Are courageous and challenge the status quo in all we do

·        Listen to our stakeholders and value their input

·        Listen to each other to understand various perspectives

·        Act as a team who can challenge, change and add value

·        Continually evaluate what we do

 

 

TREAD LIGHTLY, THINK DEEPLY,
ACT WISELY, SPEAK KINDLY, JOURNEY TOGETHER.


Public Transport Committee                                            12 September 2023

Recommendations in reports are not to be construed as Council policy until adopted by Council.

Agenda

1.      Apologies

2.      Public Forum

Debz Turner

3.      Items not on the Agenda

4.      Order of Business

5.      Declaration of Conflicts of Interest

6.      Public Excluded Business to be Transferred into the Open

7.      Minutes

Minutes to be Confirmed

7.1      Public Transport Committee Minutes - 7 June 2023                                                 4

8.      Presentations

8.1      Wednesday Challenge 2023 and Bay of Plenty opportunity for 2024

Presented by: Heidi Hughes

8.2      Public Transport Arotake Tuawha (Q4) Performance Monitoring Report 2022/2023

Presented by: Oliver Haycock - Acting Director, Public Transport

Attachment 1 - Public Transport Arotake Tuawha (Q4) Performance Monitoring Report 2022/2023                                                                                   4

9.      Verbal Updates

10.    Reports

10.1    Chairperson's Report                               4

Information Only

10.2    Accessible Action Planning Workstream 4

10.3    Tauranga Public Transport Joint Committee Minutes                                  4

11.    Public Excluded Section

Resolution to exclude the public

Excludes the public from the following parts of the proceedings of this meeting as set out below:

The general subject of each matter to be considered while the public is excluded, the reason for passing this resolution in relation to each matter, and the specific grounds under section 48(1) of the Local Government Official Information and Meetings Act 1987 for the passing of this resolution are as follows:

Item No.

Subject of each matter to be considered

Reason for passing this resolution in relation to each matter

Grounds under Section 48(1) for the passing of this resolution

When the item can be released into the public

11.1

Public Excluded Public Transport Committee Minutes - 7 June 2023

As noted in the relevant Minutes.

As noted in the relevant Minutes.

To remain in public excluded.

11.2

Tauranga Public Transport Joint Committee Public Excluded Minutes

As noted in the relevant Minutes.

As noted in the relevant Minutes.

To remain in public excluded.

 

Minutes to be Confirmed

11.1    Public Excluded Public Transport Committee Minutes - 7 June 2023

Information Only

11.2    Tauranga Public Transport Joint Committee Public Excluded Minutes

12.    Public Excluded Business to be Transferred into the Open

13.    Readmit the Public

14.    Consideration of Items not on the Agenda


 Public Transport Committee Minutes

7 June 2023

 

Public Transport Committee

Open Minutes

Commencing:             Wednesday 7 June 2023, 9.30 am

Venue:                         Bay of Plenty Regional Council Chambers, Regional House, 1 Elizabeth Street, Tauranga and via Zoom.

Chairperson:               Cr Andrew von Dadelszen – Bay of Plenty Regional Council Toi Moana (BOPRC)

Deputy Chairperson:  Cr Lyall Thurston - BOPRC

Members:                    BOPRC

Cr Jane Nees

Cr Paula Thompson

Chairman Doug Leeder (Ex-Officio)

Cr Malcolm Campbell

Cr Ken Shirley

 

Tauranga City Council (TCC)

Commissioner Stephen Selwood (via Zoom)

 

Whakatāne District Council (WDC)

Cr Andrew Iles

 

Western Bay of Plenty District Council (WBOPDC)

Mayor James Denyer (via Zoom)

 

Waka Kotahi Ministry of Transport (Waka Kotahi)

Sarah Roberts – Regional System Design Advisor (Alternate)

In Attendance:            Cr Kat Macmillan (via Zoom); Mike Seabourne – Director, Public Transport; Oliver Haycock – Manager, Transport Planning;  Melissa Winters – Senior Network Planner; Chris Brewer – Public Transport Operations Manager; Bron Healey – Principal Advisor, Transport; Claudia Cameron – Committee Advisor.

Apologies:                  Mayor Tania Tapsell – Rotorua Lakes Council (RLC), Cr Conan O'Brien – RLC, and Cr Gavin Dennis - WDC for absence; and Cr Andrew Iles for late arrival.

 

Minute Note: This meeting was livestreamed and recorded and can be accessed on the BOPRC YouTube channel: Public Transport Committee Meeting - 7 June 2023 - YouTube

1.     Apologies

Resolved

That the Public Transport Committee:

1       Accepts the apologies from Mayor Tania Tapsell, Cr Conan O’Brien and Cr Gavin Dennis for absence, and Cr Andrew Iles for late arrival tendered at the meeting.

Thurston/Campbell

CARRIED

2.     Items not on the Agenda

2.1

Public Transport: Implementation of Government Fare Announcement Verbal Update

 

This item was not included in the Agenda as the information was not available at the required time.

 

Resolved

That the Public Transport Committee:

1       Accepts the late item, Public Transport: Implementation of Government Fare Announcement Verbal Update;

2       Agrees that the item cannot be delayed as the timeline necessitated an update prior to the next scheduled meeting.

von Dadelszen/Shirley

CARRIED

 

3.     Order of Business

The Public Forum item was agreed to be heard later in the Agenda to accommodate the presenter’s arrival time.

The late item, Public Transport: Implementation of Government Fare Announcement Verbal Update, would be heard after Agenda Item 9.1.

4.     Declaration of Conflicts of Interest

None declared.

5.     Minutes

Minutes to be Confirmed

5.1

Public Transport Committee Minutes - 21 March 2023

Matters Arising

In relation to Minute Item 7.2:

·    Assurance was sought that progress and timelines of the Public Transport Service and Infrastructure Business Case and the Tauranga Public Transport Reference Case be reported to the Public Transport Committee (PTC)

·    Members raised concern and sought clarification of the interrelation between the Transport System Plan (TSP) and other transport governance committees.

 

Resolved

That the Public Transport Committee:

1       Confirms the Public Transport Committee Minutes - 21 March 2023 as a true and correct record.

Nees/Thurston

CARRIED

 

6.     Reports

6.1

Chairperson's Report

Presented by: Oliver Haycock – Manager, Transport Planning and Chris Brewer – Public Transport Operations Manager

Key Points:

·    An update from the Tauranga Public Transport Joint Committee would be provided at the next PTC meeting

·    The Investment Audit of BOPRC, undertaken by Waka Kotahi, would be presented to the Risk and Assurance Committee. Implementation of Audit recommendations was underway e.g., reduced frequency of financial processes data input to increase accuracy, although data could still be accessed monthly via the dashboard

·    Funding had been approved for the on-demand trial in Tauranga South. Staff had commenced work and an update would be provided to the next PTC meeting.

Key Points - Members:

·    Suggested future reports include key learnings from other regions

·    Recommended staff sufficiently plan for the back payment of bus driver wage additions in preparation for the 2023/24 annual plan process

·    Sought assurance that the National Ticketing Service (NTS) would cater appropriately for Special Character Schools, as currently provided via Beecard.

In Response to Questions:

·    The Commercial and Procurement team assisted with procuring services and the development of fit for purpose contracts

·    The NTS would provide a nation-wide ticketing system which incorporated the Regional Integrated Ticketing System (RITS). Resources that were already invested would assist with the transition to NTS.

9.58 am - Cr Andrew Iles entered the meeting.

·    Acknowledged the eight cash box thefts since 1 April 2023 and noted two incidents had included vandalisation of the on-bus lock box facilities.

 

Resolved

That the Public Transport Committee:

1       Receives the report, Chairperson's Report;

2       Directs Bay of Plenty Regional Council staff to seek clarification of the Governance structure, roles and responsibilities associated with TSP and other transport governance frameworks;

3       Agrees the Tauranga Public Transport Joint Committee minutes be distributed within the Public Transport Committee agenda.

Thurston/Nees

CARRIED

7.     Public Forum

7.1

Eastern Bay Accessible Transport Trust Update

Tabled Document 1 - Public Forum Tabled Document: Waka Eastern Bay Accessible Transport Trust: Objective ID A4389051   

Presented By: Cr Andrew Iles - Trust Chair

 

Key Points:

·    The objectives of the Eastern Bay Accessible Transport Charitable Trust (Waka Eastern Bay) were to provide not-for-profit accessible transport in the Whakatāne area for people with disabilities, the elderly and those in isolated communities

·    The project had high interest, however growth was subject to funding and volunteer driver availability

·    The only public transport (PT) options for outlying communities into Whakatāne were morning/afternoon services, which lacked flexibility as patrons must remain in town for the duration of the day.

In Response to Questions:

·    The current sphere of service covered Whakatāne but there was interest in an extension to reach further isolated communities

·    Intended to ‘fill in the gaps’ between existing services, such as Total Mobility, and noted demand was high.

Decisions Required

7.1

Tauranga Bus Network Refresh

Presentation: Tauranga Bus Refresh 2023 - Consultation Presentation: Objective ID A4392555   

Presented by: Oliver Haycock – Manager, Transport Planning and Melissa Winters – Senior Network Planner

Key Points:

·    The interactive map was the first of its kind to be used by a NZ Council, it had been well received and would be utilised during the network rollout

·    Verbal and written responses had been included

·    Key themes:

o Reliability – required accurate timetabling and advanced warning of roading changes

o Quality of infrastructure - potential infrastructure locations, identified through the consultation, were being worked through with TCC

o Links between key destinations

·    Concerns included:

o Empty buses – which would be addressed through service optimisation

o Diesel buses - current buses met Euro 5 emissions standards and the Bus De-Carbonisation Feasibility Study was underway to introduce zero-emission vehicles in line with the Government mandate

·    Acknowledged the positive collaboration and support from TCC, particularly through the provision of infrastructure to implement the network

·    Data collection was on-going to monitor patronage changes

·    September 2023 was the anticipated go-live date for the new network and would be supported by a comprehensive communication plan.

Key Points - Members:

·    The On-Demand Trial must be supported by a clear communication plan that understood the target audience and took on board learnings from previous NZ trials. A seamless transition was required to ensure maximum uptake

·    Expressed interest for investigating the feasibility of an operating hours extension, and noted the Waikato Regional Council On-Demand evening service trial.

In Response to Questions:

·    A route’s average passenger number had been assessed, and if required, the route repositioned to maximise patronage, e.g., a small diversion to the less frequented morning outbound trips from the CBD, to include school routes, increased resource efficiency.

 

Resolved

That the Public Transport Committee:

1       Receives the report, Tauranga Bus Network Refresh;

2       Approves the implementation of the proposed network.

Thurston/Thompson

CARRIED

11:01 am – The meeting adjourned.

11:16 am – The meeting reconvened.

8.     Presentations

8.1

Public Transport Arotake Tuatoru 2022/2023 - Performance Monitoring Report 1 July 2022 to 31 March 2023

Presentation: Public Transport Arotake Tuatoru Presentation - 7 June 2023: Objective ID A4392778   

Presented by: Chris Brewer - Public Transport Operations Manager

 

Key Points:

·    Parking charges contributing to increased patronage was based on anecdotal evidence

·    The change to a through routed system would reduce trips missed due to congestion

·    New applications for total mobility continued to be received

·    The Intraregional Network (previously the Tertiary Service) took into consideration the commuters using that service.

In Response to Questions:

·    Work was underway to establish the feasibility of a cashless service.

 

 

Resolved

That the Public Transport Committee:

1       Receives the report, Public Transport Arotake Tuatoru 2022/23.

von Dadelszen/Nees

CARRIED

 

9.     Consideration of Items not on the Agenda

9.1

Public Transport: Implementation of Government Fare Announcement Verbal Update

Presented By: Mike Seabourne – Director, Public Transport

 

Key Points:

·    A change to the BOPRC fares policy was required to bring it in line with the Government fares announcement

·    Options and financial implications would be discussed at an Extraordinary Meeting of BOPRC

·    RITS Consortium members had concerns over operationalising the fee structure – in particular age verification and the ability to deliver the changes by the 1 July 2023 deadline

·    Driver safety was of paramount importance - the recent cashbox thefts and the requirement for age verification may necessitate the transition to cashless fares, and understanding the full ramifications of the change would be required

·    The future move to the National Ticket Solution (NTS) would require national consistency

·    Patrons utilising the Community Services Card concession often did so through cash sales, and so a transition to cashless must accommodate these patrons

·    Free fares resulting in security concerns was an issue faced nationally for Public Transport Authorities (PTAs).

Key Points - Members:

·    Other PTAs could have better addressed the security issues and the differentiation between Consortium and non-Consortium members at the recent meeting with the Minister for Transport

·    Driver cages had been trialled in Auckland and should be considered in the Bay of Plenty, particularly if cash sales were to continue.

In Response to Questions:

·    Beecard had capabilities to include a user’s age removing the need for point of sale age verification by drivers

·    Clarified that the SuperGold Card provided free PT travel after 9:00 am on weekdays and all weekend.

 

10.   Public Excluded Section

Resolved

Resolution to exclude the public

1       Excludes the public from the following parts of the proceedings of this meeting as set out below:

The general subject of each matter to be considered while the public is excluded, the reason for passing this resolution in relation to each matter, and the specific grounds under section 48(1) of the Local Government Official Information and Meetings Act 1987 for the passing of this resolution are as follows:

Item No.

Subject of each matter to be considered

Reason for passing this resolution in relation to each matter

Grounds under Section 48(1) for the passing of this resolution

When the item can be released into the public

10.1

Public Excluded Public Transport Committee Minutes - 21 March 2023

As noted in the relevant Minutes.

As noted in the relevant Minutes.

To remain in public excluded.

Thurston/von Dadelszen

CARRIED

11:52 am – the meeting closed.

 

 

Confirmed                                                                                          

                                                                    Cr Andrew von Dadelszen

Chairperson, Public Transport Committee

 


Public Transport Committee                                12 September 2023

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Report To:

Public Transport Committee

Meeting Date:

12 September 2023

Report Authoriser:

Mike Seabourne

 

 

Chairperson's Report

 

Executive Summary

This report highlights matters of interest that the Committee Chair considers to be relevant to the business of the Public Transport Committee.

The report includes updates on:

·          National and local context including Sustainable Public Transport Framework, National Ticketing Solution Update, CERF and bus driver terms and conditions update, return to full timetable update, Rotorua bus network refresh implementation update, Tauranga refresh implementation update, Tauranga On-Demand Trial, Community Connect Extension Update, and a security update.

 

Recommendations

That the Public Transport Committee:

1       Receives the report, Chairperson's Report.

1.        Purpose

The purpose of this report is to make Committee members aware of items of interest in relation to public transport.

2.        Matters of Potential Interest

2.1.1    Sustainable Public Transport Framework (SPTF) Update

The Land Transport Management (Regulation of Public Transport) Amendment Bill has now completed its journey through Parliament.

The Act now enshrines the principles of the Sustainable Public Transport Framework (SPTF), thereby replacing the Public Transport Operating Model (PTOM).

The SPTF brings to light the following:

·     Establishment of new governing principles for public transport;

·     Creation of flexibility around asset ownership and service provision models;

·     Enables innovation in the types of service provided;

·     Creates new transparency and planning requirements;

·     Clarifies the regulation of exempt services.

Staff will continue to assess the opportunities created by the SPTF, and will keep this committee abreast of progress.

2.1.2    National Ticketing Solution (NTS) Update

The National Ticketing Solution (NTS) is an enabler for change.

·     A flexible, modern ticketing system will make it easier for people to pay for public transport anywhere in the country including making it easier to support national concessions such as Super Gold and Community Connect 

·     This will encourage more people to use public transport, more often.

·     Increased access will ultimately contribute to reducing New Zealand’s carbon emissions and improving safety and congestion on our roads.

·     Public Transport Authorities will gain a digitally enabled system with more choice, transparency, and simplicity.

·     A deeper understanding of customer journeys will mean optimised services and better targeted investment.

               Funding is met through the National Land Transport Fund.

·     The funding model being used is different to the usual Waka Kotahi co-funding approach. Waka Kotahi is providing 100% Finance Assistance Rate (FAR) funding to design, build and operate the NTS. This means across the whole NTS Waka Kotahi will cover 93% of the cost and the PTAs 7%. PTAs will fund 50% of transition costs and their front office costs on an ongoing basis.

·     Currently, there are five disparate systems operating in NZ. NTS is an opportunity to achieve economies of scale and to provide smaller PTAs with a world leading ticketing system which otherwise would be outside their reach. Centrally contracting and operating the system will ensure the best value for money across Aotearoa.

·     PTAs will see a substantial reduction in the running costs of their ticketing systems. PTAs will also receive full fare revenue, collected by the NTS.

   Bay of Plenty Regional Council Transport Operations.

·     We are currently planning our local response to this national project being led by Waka Kotahi. Environment Canterbury is preparing to pilot NTS in 2024 and Bay of Plenty has agreed to be the second Regional Council to implement NTS.

·     Discussions are taking place with bus operators with an aspirational Go-Live date is Q1 2025.

Bay of Plenty Regional Council’s Transport Operations Team are presently examining the changes required within the team structure including the subsequent resourcing required to be able to successfully lead and deliver this project.

Recent update: The planning phase is continuing confirming our business services over the coming weeks, this will inform our project plan and timeline securing contract approval for the Technical Software provider.

2.1.3    CERF and Bus Driver Terms and Conditions Update

The all-parties Memorandum of Understanding (MoU), developed by Waka Kotahi for Public Transport Authorities (PTAs), aims to improve bus driver terms and conditions initiative under the Climate Emergency Response Fund (CERF).

Discussions between operators, unions and PTAs have been steadily taking place across the country. We are currently in discussion with local PTOs and Unions to define the next viable steps we intend to take towards improving the bus driver terms and conditions (e.g, increase hourly rates, implement split shift allowances, and/or implement penal rates for work after 9pm).

We will progress with seeking CERF Funding Approval subject to agreements being confirmed. Funding will be backdated to 1 November 2022.

2.1.4    Rotorua Bus Network Refresh Implementation Update

The project is now in the pre-implementation phase. Design work for new bus stop locations along Amohau Street has been successfully concluded by WSP, marking a pivotal achievement aligned with TCP requirements. On September 6th, Rotorua Lakes Council will present the upcoming changes to the Infrastructure and Environment Committee. Additionally, a cooperative initiative involving Waka Kotahi, Bay of Plenty Regional Council, and Rotorua Lakes Council is set to launch, aiming to engage with businesses impacted by the new stops and shelters.

2.1.5    Tauranga Bus Network Refresh Implementation Update – Full Timetable

Toi Moana BOPRC are working closely with NZ Bus to identify an appropriate refresh of the Tauranga Bus network. It is likely that this will comprise of a return to full timetable with several route variations aimed at providing better services and variation to improve reliability on some high congestion routes.

2.1.6    Tauranga On-Demand trial

Patronage on some traditional public transport services in Tauranga is relatively low, particularly at off-peak times.  To better understand how an on-demand service can complement and/or replace fixed public transport towards increasing patronage, Bay of Plenty Regional Council intend to commence an 18-month trial of an on-demand transport solution in Tauranga South.

The defined area includes Pyes Pā, The Lakes, Greerton, Gate Pā and Tauranga city south of 17th Avenue.

Key destination within this area are Tauranga Hospital, Grace Hospital, Tauranga Crossing, Fraser Cove and Greerton Library.

The Tauranga On-Demand Project will plan and implement a service that provides better access to public transport, enhancing the quality of the bus service for current users and encouraging non-users to utilise the bus network.

A Project Initiation Document has been completed and the Transport Operations Group are preparing to support this project with an expected Go Live date being early March 2024.

Recent milestone: Securing contract approval for the Technical Software provider.

2.1.7    Community Connect Extension Update

In 2022, Central Government made funding available and changed relevant regulations to support Public Transport Authorities to implement 50 percent concessions for Community Services Card holders on bus, train, and ferry services. A project team was established to deliver the new concession effective 1 July 2023.

Budget 2023 announced additional funding for an extended Community Connect package to provide free public transport for children under 13, and half-price fares for people under 25 in addition to the Community Connect concession.

At the Extraordinary General Meeting held 9th June Council directed staff to implement the extended Community Connect fares on 1 July 2023. Staff leveraged the existing Community Connect project team to deliver the new fare structure at short notice.

·     120 new Bee cards issued to Community Services card holders,

·     922 Community Connect (CSC) concessions applied to existing and new Bee cards,

·     15,109 existing student concessions automatically converted to the Youth concession,

·     5,279 Youth Plus (age 19-24) concessions applied to Bee cards,

·     with 23,310 trips taken using these concessions to 15 August 2023.          

Staff continue to progress the remaining operational changes required under the Community Connect Memorandum of Understanding with Waka Kotahi, with all work due to be completed by 31 October 2023.

2.1.8    Security Update

Incidents connected to the Transport network are reported through to BOPRC Transport Operations Group on a regular basis. Many are low level and are resolved immediately, i.e. alcohol related disorder and minor altercations through to more serious incidents, i.e. assaults.

The safety of patrons engaged in Transport Services has recently featured in mainstream news and on social media pertaining to incidents at Rotorua and Tauranga. Unfortunately, it is likely that an increase of incidents on buses or at bus stop waiting areas will increase as these incidents gain some publicity among the younger cohort of travellers.

Very recently two managers from Toi Moana BOPRC attended a de-brief at Rotorua Lakes Council with Mayor Tapsell, members of her team and the Area Commander Herby Ngawhika. Whilst steps are being taken at Rotorua to increase the presence and visibility of capable guardians at potential hot spots, BOPRC remain available and committed to ongoing dialogue with RLC in our joint efforts to keep patrons safe.

With every incident involving school children, members of BOPRC Transport Operations team engage with school leadership where students have been identified as belonging to a particular school. School principals are taking these incidents seriously, meeting with parents and taking appropriate steps in respect to the students responsible for assaults on other children. Assaults are also reported to Police for investigation.

Consideration is being given to developing a Code of Behaviour applicable to students travelling on school buses and having these on display and would complement the messaging to students by school principals. Further, an individual Code of Conduct agreement may be appropriate in circumstances where Principals are resolving matters with students who have been identified as responsible for offending.

BOPRC have also reviewed some recent incidents to ensure that they are fulfilling their obligations under the Health and Safety at Work Act 2015 Act as a PCBU.

At Tauranga, security deployment at Durham Street Interchange has been tweaked to provide more coverage at peak times when school has finished.

The Manager of Transport Operations is reviewing the Incident Escalation Process to ensure a more agile and timely reporting process for when incidents occur. This is to ensure that there are no surprises for Council Executive members and to ensure that the appropriate responses are provided.

A review of Standard Operating Processes is also taking place ensuring that our responses to serious incidents are current, appropriate, and aligned to best practice. These SOPs will dovetail into the actions taken by the Tauranga operator.

 

 


 

 

 

 

Report To:

Public Transport Committee

Meeting Date:

12 September 2023

Report Writer:

Mary Norris, Transport Support (Total Mobility)

Report Authoriser:

Oliver Haycock, Director, Public Transport

Purpose:

To provide information to the Public Transport Committee about the Accessible Action Planning Workstream

 

 

Accessible Action Planning Workstream

 

Executive Summary

The purpose of the Accessible Action Planning workstream is to actively work to remove existing transport accessibility barriers in the region by implementing the relevant policies and actions in the RPTP.

This report sets out the context surrounding the Accessible Action Planning Workstream, provides an update on programme so far, as well as outlining next steps.

 

Recommendations

That the Public Transport Committee:

1       Receives the report, Accessible Action Planning Workstream.

1.        Introduction

This report sets out the context surrounding the Accessible Action Planning Workstream, provides an update on programme so far, as well as outlining next steps.

The goal of the Accessible Action Planning workstream is to give effect to the RPTP policies, to support a Bay of Plenty where all people are empowered by having accessible and inclusive transport options.

Actions we can take to support this goal include providing accessible services, communications, and equitable transport options, making the Bay of Plenty more accessible and inclusive for everyone. This will support equal participation for all, in all aspects of life, on an equal basis.

The Bay of Plenty Regional Public Transport Plan 2022 (RPTP) sets out the following vision:

More people using convenient, accessible public transport that enhances their lives, supports urban transformation and regional connectivity, while reducing our collective impact on the environment.

One of the aspirations is to support accessibility and social inclusion by enabling a public transport system across the region to help people of all ages and abilities access employment, education and services, while maintaining the social ties that support their wellbeing’.

The following RPTP provisions are important in the context of accessibility planning:

RPTP Objective / Focus Area

Provision

Objective 2: Service planning and design

Convenient public transport that is accessible to all existing and potential customers.

Objective 3: Service and infrastructure delivery

Public transport services and infrastructure combine to deliver a safe, reliable, punctual and convenient customer experience while providing value for money.

Objective 6: Partnerships

Quality partnerships ensure that we are responsive to customer and community needs.

Focus Area 4: Accessibility for all user groups

We will take a flexible and responsive approach to delivering services to enable accessibility for all users; exploring new modes and delivery models.

Focus area 5: Collaborative

We will work with our partners and communities to consider innovative ways of delivering public transport solutions that meet peoples’ needs.

1.1      Legislative Framework

Regional Council is responsible for funding public transport services under Part 5 of the Land Transport Management Act 2003 (LTMA).

The overall purpose of the LTMA is to contribute to an effective, efficient, and safe land transport system in the public interest.  Section 115 of the LTMA includes a set of principles that are intended to guide the actions of regional councils in undertaking their public transport functions.

1.2      Alignment with Strategic Framework

A Vibrant Region

We lead regional transport strategy and system planning, working with others to deliver a safe and reliable public transport system.

The Way We Work

We continually seek opportunities to innovate and improve.

 

1.2.1    Community Well-beings Assessment

Dominant Well-Beings Affected

¨ Environmental

 

þ Cultural

Low - Positive

þ Social

Medium - Positive

þ Economic

Low - Positive

 

This programme creates opportunities for members of our community to participate in activities where otherwise they may not have the support and travel options to do so. This includes accessing employment (economic), social and cultural opportunities.

2.        Accessible Action Planning Workstream

There is a growing body of evidence suggesting that people in the Bay of Plenty are facing a range of transport accessibility barriers to their effective participation in, and contribution, to community life. This not only includes people with disabilities and their families/whanau, but also people who are more broadly defined as transport-disadvantaged i.e., those least able to travel to basic community activities and services (for example, work, education, health care, welfare, and shopping) for a variety of reasons.

Recent information sources to support this have included submissions on the RPTP, meetings with community groups and research conducted by key stakeholders (see for example: Eastern Bay Villages Te Kokoru Manaakitanga - Accessible Transport Solutions Research Report).

The purpose of the Accessible Action Planning workstream is to actively work to remove existing transport accessibility barriers in the region by implementing the relevant policies and actions in the RPTP.

2.1      Current Accessible Transport Work Programme

The Bay of Plenty Regional Council currently delivers the following programme of work to support accessibility in the region.

2.1.1    Total Mobility

The Total Mobility Scheme provides subsidised taxi services for people who have difficulty using buses, trains or ferries because of a physical, psychological, sensory

or neurological disability. It aims to complement public transport services to ensure people can meet their daily needs in a safe and dignified manner, and to enhance community participation. A 75 percent discount applies to Total Mobility fares until a maximum subsidy of $37.50 is reached.

2.1.2    Accessible Concession fares

The Accessibility Concession provides free public transport across the Bay of Plenty for anyone who is permanently unable to drive and meets the eligibility criteria. The Accessibility Concession provides a 100% free fare, 7 days a week on all contracted Bay of Plenty Regional Council bus services throughout the region. The Accessibility Concession will be loaded onto a Bee Card in the form of a red sticker and the passenger will need to tag-on and tag-off the bus. Accessibility Concession members who are assessed as being unable to travel independently by bus may also receive free transport for their companion. Their concession will include ‘+1’ companion travel. The Accessibility +1 Concession is a sticker that is added to the Accessibility Concession holder’s Bee Card (the companion does not need their own Bee Card to travel).

2.1.3    Wheelchair accessibility on buses

There is wheelchair access on all Bayhopper Tauranga and Cityride Rotorua urban buses and most Eastern Bay of Plenty buses. Our buses are wheelchair accessible with super low floors and ramps. Most of our buses can also kneel on request, which means the bus will kneel and lower the ramps to ensure ease of embarking and disembarking.

2.2      Proposed Activity Areas for the Accessible Action Planning Workstream

Staff have identified the following 4 activity areas to further progress the Accessible Action Planning Workstream.

2.2.1    Identify and deliver a series of accessibility ‘quick wins’ within current resources.

The following “quick wins” have been identified and will be further explored by staff and will support work towards RPTP Policy 3.6 & 5.1. These include:

·     Creation of an “Accessibility Charter”

·     Updating and rebranding the ‘Enhancing Accessibility’ handbook

·     Ensuring that BOPRC collateral including websites are in an accessible format and meet best practice standards.

2.2.2    Initiate a Community Transport Forum

Establishing a regular Community Transport Forum to allow for a better understanding of existing transport accessibility barriers in the region and identify potential solutions within the BOPRC remit (see RPTP Policy 6.4).

2.2.3    Explore further Community Transport Initiatives

To further explore the provision of community shared transport initiatives in the region, including the development of a policy and decision-making framework (see RPTP Policy 2.5 & 2.7).

2.2.4    Identify further RLTP Alignment Opportunities

To identify additional opportunities to deliver on RPTP transport accessibility objectives, and where practical, implement solutions.

2.3      Delivering against the Regional Public Transport Plan 2022 (RPTP)

The following policies and actions in the RPTP define the scope of the Accessibility Action Planning workstream. Work will initially focus on implementing these policies and actions to deliver on the RPTP vision and objectives.

 

Policy

Provision

Policy 2.5:

Community services

Work with rural communities and community service providers to explore targeted, innovative services in smaller urban centers and rural communities that improve peoples’ access to essential goods and services. These may include:

i.    On demand public transport.

ii.    Community shared transport initiatives.

Actions:

·    Undertake work to better understand the current community services landscape and identify potential transport opportunities.

·    Develop a policy and decision-making framework to support the provision of community transport services.

Policy 2.7:

Total Mobility

Support the operation of the Total Mobility Scheme (subject to Government funding) by transport providers that are able to meet Regional Council requirements and demonstrate a current gap in service levels.

Policy 3.6:

Service quality

Work in partnership with operators to ensure customers experience excellent customer service (welcoming, friendly, helpful, professional) and safe, comfortable, enjoyable journeys.

Actions:

·    Work with operators to ensure that all bus drivers are suitably trained, and receive on-going training that includes safe driving practice, customer service, and disability awareness training.

·    Ensure that operating contracts include requirements for driver training programmes that cover safe driving practice, customer service and disability awareness.

Policy 5.1:

Accessible journey

Ensure accessible journeys for all users including the mobility impaired by providing infrastructure and information that:

i.    enables easy and safe access to public transport.

ii.   is simple to understand and use; and

iii.   meets best practice quality and safety standards for stops, shelters, footpaths, crossings, vehicles, and other elements of the accessible journey.

The accessible journey covers all the steps needed for a person to get from their home to their destination and return. All steps in the accessible journey are interlinked and are of equal importance. If one link is inadequate, the whole journey may be impossible.

Action:

·    Provide readily accessible bus service information that is legible across online and physical display platforms.

Policy 6.4:

Communities and social service providers

Build effective partnerships with community groups and social service providers to identify opportunities to better serve the public transport access needs of rural communities.

Action:

·    Work with communities and social service providers to identify where their public transport access needs are not being met and, where possible, co-design solutions.

2.4      Alignment with Government Policy

The Accessible Action Planning Workstream also aligns with the following Government policy:

2.4.1    Ministry of Transport - Transport Outcomes Framework

The Ministry of Transport’s Transport Outcomes Framework describes how the transport system is intended to support and improve intergenerational wellbeing and liveability across five outcome areas.

The activities discussed within this report align with the Inclusive Access outcome area – “enabling all people to participate in society through access to social and economic opportunities, such as work, education, and healthcare is one of five key enduring outcomes in the Framework”.

2.4.2    New Zealand Disability Strategy (2016-2026)

The New Zealand Disability Strategy (NZDS) is designed to guide the work of government agencies on disability issues from 2016 to 2026. It is also intended to be used by any individual or organisation that wants to learn more about, and make the best decisions on, things that are important to disabled people.

Local authorities and other organisations are encouraged to incorporate the NZDS into their work programmes. There is an opportunity within the Accessible Action Planning workstream for BOPRC to work more proactively to support delivery of NZDS desired outcomes.

The activities discussed within this report align with the NZDS vision, that “New Zealand is a non-disabling society - a place where disabled people have an equal opportunity to achieve their goals and aspirations, and all of New Zealand works together to make this happen”.

2.5      Dependencies

The following dependencies have been identified between the Accessible Action Planning Workstream and other projects being progressed by Council.

Project / Initiative

Description

Relationship with this Programme

RPTP Implementation

Implementation of policies and actions in the RPTP.

The Accessible Action Planning workstream will form a core part of delivering the accessibility objectives of the RPTP.

Tauranga On Demand Public Transport Trial

Trial of On Demand Public Transport in Tauranga South.

If the trial is successful, On Demand Public Transport may have wider applications throughout the region to improve accessibility for people living in rural areas or specific categories of users e.g., mobility impaired.

Bus Network Refreshes

Staged series of bus network reviews throughout the region.

 

Accessibility improvements are a key feature of these reviews. They also provide an opportunity to test new models of public transport delivery, including On Demand and community shared transport initiatives.

3.        Considerations

3.1      Risks and Mitigations

There are no significant risks associated with this matter/subject/project/initiative. As the project progresses risks and mitigations will be added.

3.2      Climate Change

The matters addressed in this report are of a procedural nature and there is no need to consider climate change impacts.

3.3      Implications for Māori

Although the matters addressed in this report are of a procedural nature this workstream has the potential to deliver positive effects for Māori around accessibility and provision of transport options providing better access to essential services, including employment and education opportunities, and health care service.

3.4      Community Engagement

To

Engagement with the community is not required as the recommended proposal / decision relates to internal Council matters only.

 

However as the project progresses we will work directly with our communities to understand the level of transport disadvantages they face. A communications and engagement plan will clearly identify key groups or audiences (e.g., iwi / hapū groups, isolated communities) and how best to engage.  This feedback and input will help form our progress forward.

 

3.5      Financial Implications

There are no material unbudgeted financial implications and this fits within the allocated budget.

4.        Next Steps

The Accessible Action Workstream will work towards implementing Activity 1.

It is proposed that Activity 2, (setting up the Community Transport Forum), will initially be progressed internally, however Staff will report back at the next meeting of the PTC with progress, and indicate whether further support is required to deliver this activity.

Activity 3 and 4 will follow in due course.

Activities

1

Identify and deliver a series of accessibility ‘quick wins’ within current resources. These may include:

·     BOPRC signing up to an ‘Accessibility Charter’.

·     Updating and rebranding the ‘Enhancing Accessibility’ handbook.

·    Ensuring that BOPRC collateral including websites are in an accessible format and meet best practice standards.

2

Initiate a regular community transport forum to discuss existing transport accessibility barriers in the region and identify potential solutions within the BOPRC remit.

3

Further explore the provision of community shared transport initiatives in the region, including the development of a policy and decision-making framework.

4

Identify additional opportunities to deliver on RPTP transport accessibility objectives, and where practical, implement solutions.

 

 

 

 


Public Transport Committee                                12 September 2023

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